What are communication needs

Communication is part of everything we do as human beings. This makes communication support one of the most important things we do. Communication needs vary from person to person. If you have communication needs you may have challenges with:

  • Your ability to process information due to a disability such as challenges with hearing, sight or speaking
  • Your ability to process and understand the message
  • Understanding language if your first language is not English

How we help adults with communication needs

Since communication is part of almost everything we do as human beings, we use our skills, experience and tools to help you communicate better. 

We can support you whatever your communication needs. By working with you as an individual we will learn how you prefer to communicate. We can communicate through:

  • Illustrated documents
  • Objects of reference and flash cards
  • Talking maps
  • Makaton
  • Assistive technology
  • Language support

We create personalised documents using illustrations, symbols or photographs to help you communicate better. These can be used in a format or sequence to aid in communication.

Objects of reference and flash cards are used to help communicate the task or activity you are working on. These are usually pre-planned by your support worker. The flash cards can help to illustrate what to do next, like a picture showing you to get on the bus.

We use talking maps with different illustrations, pictures or symbols so we can take a journey. Examples journeys are communicating what you did today or how you feel. These are designed to help communicate whatever the message is at that time.

Makaton uses signs and symbols alongside spoken language to aid in communication. It is designed so you can stop using the signs and symbols as your speech improves.

We use assisstive technology to help with all kinds of technology based communication aids. For example, a light coming on when the doorbell rings.

If you have language barriers we have access to translation services. Or we can work with you to find Support Workers who speak your language.

In addition to the above tools, we rely on our skills and experience around communication and body language. Ultimately, we are patient, giving you the time you need to digest information and respond accordingly.

It is also important to us that we get your feedback so you can influence how we develop the our services. You can provide feedback here


Jessica plans for the future

This is Jessica's story about becoming more independent and enjoying life to the max! Although Jessica's story is edited, Jessica was interviewed to help create this article. Highlights of her comments are shared throughout. 

Support for adults with communication needs in Cambridgeshire, Norfolk and Lincolnshire

Whatever your communication needs, the Augusta Care team is available to help at any time. Reach us:

  • By phone, on our 24 hour helpline 01733 233 725
  • By email, on enquiries@augustacare.co.uk
  • By text, on 07970 399 498
  • On Twitter or Facebook
  • By arranging a meeting